FastTrack Rewards

FAQs

If you’ve got questions, then we have answers.

• What is FastTrack Rewards?

  FastTrack Rewards is our enterprise-wide loyalty program that lets you earn tier and redeemable points through your play at participating properties.  Your FastTrack card, points, and tier status are recognized across our network, making it easy to enjoy rewards, benefits, and offers wherever you play.

• What changes should I expect with FastTrack Rewards?

  You will continue to receive all the same great benefits with FastTrack Rewards and much more!  Please make sure to use your FastTrack Rewards card for everything you do including gaming, dining, entertainment and hotel.  Earning cycles are bi-annual, January 1 – June 30th and July 1 – December 31.

• Is this part of a larger initiative or just with this property?

  Yes, this is part of a larger initiative across our entire portfolio—not just this property.  As our network of properties continues to grow onto the new system, this new rewards program is designed to provide a consistent and elevated experience for all our guests.  This initiative reflects our commitment to creating a unified and rewarding experience for guests across all our locations.

• When will I receive my new card?

  You must visit the Cashier Cage with a valid ID to get a new FastTrack Rewards card printed on or after October 20, 2026.  You may also visit a re-print kiosk with valid ID.  We will not be mailing cards to our members.

• Will my old player card continue to work once the property switches over to FastTrack Rewards?

  No, you will need to receive a new player card.   We encourage you to pick up your new card at the Cashier Cage on or after October 20, 2026.

• Will my card number change?

  Yes, your Slot Rewards Club card number will change, and a new FastTrack player card will need to be issued.

• What are the benefits of FastTrack Rewards?

  FastTrack Rewards is designed to be simple, rewarding, and easy to use.

  • Earn tier and redeemable points through gaming activity
  • Progress through tiers with clear, straightforward requirements
  • Enjoy tier-based benefits and exclusive offers
  • Use your card and points at participating properties across our network

• Where can I use my FastTrack Rewards card and points?

  Indiana

  • Terre Haute Casino Resort

   

  Kentucky

  • Derby City Gaming Hotel
  • Derby City Gaming Downtown
  • Owensboro Racing & Gaming
  • Ellis Park Racing & Gaming
  • Turfway Park Racing & Gaming
  • Newport Racing & Gaming
  • Oak Grove Racing, Gaming & Hotel
  • Marshall Yards Racing & Gaming
     

   

  Louisiana 

  • Fair Grounds Race Course & Slots 
     

   

  Maine 

  • Oxford Casino Hotel & Sportsbook 
     

   

  New Hampshire – Coming Soon

  • Chasers Poker Room and Casino (April 2026)
  • Rockingham Grand Casino – Opening 2027
     

   

  New York

  • del Lago Resort & Casino
     

   

  Virginia

  • The Rose and all Rosie’s locations
     

   

  *Participating properties may be added over time.

• How do I earn a FastTrack Point (Tier Point)?

  You can earn a FastTrack Point (Tier Point) just by playing.

  • Earn one tier point and one redeemable point for every $5 coin-in on Slot Machines
  • Earn one tier point and one redeemable point for every $20 coin-in on Video Poker
  • Earning for Poker Room, Table Games and Electronic Table Games depends on game, duration of play and average bet
  • At limited properties:
    • Sportsbook
      • Earn points on qualifying sportsbook wagers, with the number of points determined by the bet type and amount wagered
    • Pari-Mutuel
      
      • Earn one tier point for every $10 in handle on races at a CDI track

• What does being a Gold, Platinum, Triple Crown cardholder get me?

  Being a Gold, Platinum or Triple Crown cardholder entitles you to many exclusive benefits such as retail discounts (at participating locations), reward points for comps (at participating locations), special offers, promotions and much more!

• How do I know what my FastTrack Tier Level is and how many redeemable points do I have?

  You can check your FastTrack Tier Level and Redeemable Points (at participating locations) on any slot/HRM machine reader, at the Cashier Cage, or on any promotional kiosk.

• What can I use my redeemable points for?

  Redeemable points can be used for a variety of exciting rewards, depending on the property.  Guests can enjoy Free Play, Table Play, Dining, Hotel stays, and Retail purchases.

  These options are available where offered, so be sure to check with each individual property for specific redemption opportunities.

• Is there going to be any impact on my offers with the change to FastTrack Rewards?

  No, there will be no impact on your current offers. You will continue to receive the same great offers you’re used to—just under the new FastTrack Rewards program.

• Are there any FastTrack Rewards properties that have hotels and will I be able to get a room offer there?

  Yes! Several FastTrack Rewards properties feature hotels, and you may be eligible to receive complimentary or discounted room offers.

   

  Participating properties with hotels include:

  Maine: Oxford Casino Hotel & Sportsbook – Oxford, ME

  Indiana: Terre Haute Casino Resort – Terre Haute, IN

  Kentucky: Oak Grove Racing and Gaming – Oak Grove, KY

  Kentucky: Derby City Gaming Hotel – Louisville, KY

  New York: Del Lago Resort and Casino – Waterloo, NY

  Virginia: The Rose Gaming Resort – Dumfries, VA

   

  To check availability and potential offers, simply visit the website of your desired destination and search for complimentary or discounted room rates through your FastTrack Rewards account.

• Who can help if I have questions about FastTrack Rewards?

  You can view your FastTrack Tier Score and point balances:

  • At any gaming or HRM machine card reader
  • At the Cashier Cage
  • At promotional kiosks