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FAQ About FG Phone Bet/FGNetBet.com/TwinSpires.com
Q. When will my account be transitioned to TwinSpires.com?
A. You will be able to log-in and use TwinSpires on Tuesday, September 30.
Q. Will I be able to use my existing FGNetBet username and password to log in to TwinSpires.com?
A. Yes. If you had a username and password for FGNetBet.com, you will be able to use your existing username and password to log in to TwinSpires.com.
Q. Will my account number change?
A. Yes. We have modified your FGNetBet account number to work with TwinSpires.com by adding 280000000 to the front of your existing number. For example: If your Fair Grounds Phone Bet/FGNetBet account number was 5980, it will now be 280005980.
Q. Will I be able to use my existing PIN?
A. Yes. Your existing PIN will work with your new TwinSpires.com account number.
Q. Will I still be able to wager on-track and at the Fair Grounds OTBs with TwinSpires.com account wagering?
A. Yes. Your new TwinSpires.com account wagering card enclosed with this package will allow you to access your account balance and wager at Fair Grounds and Fair Grounds OTB locations.
Q. Will I still be able to make deposits and withdrawals at Fair Grounds and Fair Grounds OTBs?
A. Yes. You will still be able to make deposits and withdrawals at Fair Grounds locations.
Q. Will I still be able to make telephone wagers with live operators?
A. Yes. TwinSpires.com has a knowledgeable team of live operators available to accept your wager. Live operators, touch tone wagering and customer service can now be accessed at one easy number - 1-877-SPIRES-1 (774-7371).
Q. Will I have access to the same races and race tracks as Phone Bet/Net Bet?
A. Yes. As a Louisiana resident and Fair Grounds customer, you will have access to the same races and tracks to which you were accustomed with Fair Grounds Phone Bet and FGNetBet.com. The racing calendar changes quite frequently, so be sure to check TwinSpires.com for our latest lineup.
Q. Will I still be able to earn Twin Spires Club points?
A. Yes. You will continue to earn Twin Spires Club points with TwinSpires.com account wagering. Also, all of your account wagering play will count towards your Twin Spires Club VIP status.
Q. Will there be any adjustments to the Twin Spires Club points schedule?
A. Yes. Through TwinSpires.com account wagering, players earn 4 points for every dollar wagered on Fair Grounds and other CDI tracks (Arlington, Calder and Churchill) and 2 points per dollar on every other track. While this is lower than 6 points and 3 points respectively that you earned with Fair Grounds account wagering, TwinSpires.com offers many more opportunities to earn bonus points and more promotions.
Q. Will I be able to use this new TwinSpires.com card to earn Twin Spires Club points at Fair Grounds and Fair Grounds OTB locations?
A. Yes. You can use this TwinSpires.com account wagering card to earn Twin Spires Club points at Fair Grounds locations. The card may be used to earn Twin Spires Club points with cash wagers as well.
Q. What if I already had a TwinSpires.com account?
A. If you already had a TwinSpires.com account, please contact customer service at 1-877-SPIRES-1 to make sure your FGNetBet and TwinSpires.com accounts have been merged. If they have not been merged, the process will just take a few minutes.
Q. What new features are available to me on TwinSpires.com?
A. TwinSpires.com offers many new features previously not available to Fair Grounds account wagering customers.
● EZMoney Account Funding - Allows you to make deposits and withdrawals directly from your bank account with no fees.
● TwinSpiresTV - It's like having your own personal OTB. The best online video experience in racing.
● Conditional Wagering - Get the odds you want. Accept nothing less.
● Stable Alerts - Get email updates when the horses you want to wager on are running.
● TwinSpires Mobile - Wager any time any where from your mobile.
● TwinSpires Leaderboard - Top the Leaderboard and you are on your way to Vegas for the National Handicapping Championship.
● Handicapping Open - Racing richest online handicapping contest every Saturday. 100% Payback - Over $100,000 in finals.
Q. What options are available to fund my account?
A. EZmoney, Green Dot Money Pak, Credit Card, Check or Money Order, Bank or Wire Transfer, and of course, on-site at Fair Grounds and Fair Grounds OTB locations.
Q. What options are available to withdraw funds from my account?
A. EZmoney, Check Via US Mail and on-site at Fair Grounds and Fair Grounds OTB locations.